FAQs - DHL New Zealand Lions Series 2017

Below is handy information to answer questions you may have about our venue in relation to the upcoming Wellington British & Irish Lions matches. Note event timings and transport information (including a road closure map) is located on each specific event page: 

 

GENERAL QUESTIONS


Q: Are there any tickets still available?
Both matches are now officially sold out!

Q: How do I collect the tickets I have purchased?
Tickets to the DHL New Zealand Lions Series 2017 have been dispatched and should be with you now. If you have not yet received your tickets they will be made available for collection from the St James Theatre, 77-83 Courtenay Place or from the venue (ticket box office at gate) on match day only from 3pm, however we strongly recommend picking your tickets up prior to match day. St James is open 9-5 weekdays and 10-4 weekends. The credit/debit card holder must collect the tickets and present the credit/debit card used to make the booking along with photo I.D. Further ticket information is located on the official NZ Lions Series website >>


Q: Can I bring in my camera?
Yes, as long as your photographic, video or audio recording equipment is for private non-commercial purposes. Prohibited items include detachable lenses, video and/or audio recorders, camera tripods, monopods, and commercial digital video equipment. The Event Management Staff will, at their sole discretion, determine whether or not an item is intended for personal or commercial use.


Q: What can I bring into the Stadium?
A full list of what can and cannot be brought into the Stadium is available on our Entry Conditions page. Security checks will take more time at these matches and there will be 100% bag searches. To avoid delays, please don’t bring a bag unless necessary and arrive early to assist with the security process. 

Q: Can I bring bags/suitcases in?
We recommend not bringing a bag if possible. All bags brought into Westpac Stadium must be able to fit under your seat – there is no storage area available for large bags or suitcases.

Q: How do I find my seat?
Our website seating map shows the basic layout of the Stadium, including the aisle numbers and an indication of where your row is, however there have been approximately 4,000 additional temporary seats installed for The British & Irish Lions matches that won't be on our seating map. Please direct specific seating questions to the ticketing provider prior to game day. On match day there will be an information kiosk at Aisle 18 and ushers who can help you find your seat. 

Q: Where are the toilets?
There are numerous toilet blocks all the way around inside the Stadium Concourse. There are also toilets in the hospitality areas on levels 2, 3 and 4. Please note there are no toilets located outside the Stadium (the closest would be the Railway Station) or in the Mezzanine Bar.

Q: Will there be parking available at the Stadium?
Yes - we recommend getting here as early as possible on event day as the Stadium car park predominantly sells out fast for a big game. Note online bookings for car parks is now closed.

Q: Can I bring my bike to the Stadium?
We are happy to offer free parking for motorbikes under the western pedestrian ramp. This area is covered and has steel framing which can be used to secure bicycles as well. Please note bikes are not to be parked or chained to the fences along the Fran Wilde Walkway or ramps on event day.

Q: Can I park my campervan close to the Stadium on game day? 
We advise against this. Road closures and heavy traffic congestion will make travelling in a campervan difficult. Parking in the CBD is extremely limited and many campervans will not fit comfortably into standard vehicle parks. Police and parking wardens will be patrolling the streets surrounding the Stadium precinct for illegally parked vehicles. We strongly recommend using public transport to get to and from the city and Stadium. Campervan parking is not available on-site at Westpac Stadium.

Q: Can I smoke inside the Stadium?
Westpac Stadium is a smokefree venue and smoking or vaping is not permitted in the Stadium. There are designated smoking areas outside the building:

  • Outside the main Concourse doors at entries 1-18 and 19-36
  • The spiral ramp at the northern end of the Stadium (opposite Aisles 34 and 35).

Q: Are there baby changing facilities?
Yes. These are located next to Aisles 3, 12, 21, 30 (separate from main toilet blocks). Note prams are not permitted in the Stadium.

Q: What food and drink will be available?
All food and beverage outlets will be open along with additional offerings on the Concourse and Plaza. The Mezzanine Bar will not be open to the Public for these matches.

Q: What do I do in an emergency?
Westpac Stadium has a public address system, big screens at each end of the field, and TV screens in the public areas of the Stadium that will be used to communicate in the event of an emergency – please listen and watch for further information. Follow instructions of wardens and security staff at all times; they are trained in our emergency procedures. 

Emergency exits are located throughout the building. On arrival please familiarise yourself with your nearest exits and the best route to them. 

Westpac Stadium has skilled Rapid Response teams who are trained to deal with all emergency situations. These teams will quickly respond to any incident, make an early assessment, and ensure an efficient and orderly evacuation if necessary.

Please refer to our Stadium Emergency Preparedness document that provides further information to help you prepare for your visit >>

Q: What methods of payment are accepted?

  • Debit and credit cards are accepted at designated food and beverage outlets.
  • MasterCard is the Stadium's preferred supplier.
  • You can use ‘Tap & Go’™ PayPass enabled cards, with no PIN or signature required for transactions under NZD $80.
  • Two Westpac ATM machines are located at Aisles 16 and 20. (Please note Westpac Bank is responsible for these machines and not the Stadium if errors occur)

Q: How can I get assistance when I am at the Stadium?
The main information desk is located at Aisle 18. Security help points are also located at Aisles 11, 26 and 1. For contacting security while at an event you can use the discreet text service to the number 5454. If you require medical assistance please alert a security attendant, or go to the First Aid booth at Aisle 19.

Q: Will there be merchandise available for sale? 
Yes. There are merchandise outlets located in the Stadium Concourse at aisles 14 and 23, and temporary outlets located inside the gates at the front of the Stadium.

Q: What entertainment will there be before the matches?
There will be a wide range of sponsor activations and giveaways prior to both of the matches. In addition there is pre-match entertainment that includes the following:

Hurricanes v The British & Irish Lions

  • Projection on front of building
  • Helicopter ball drop
  • Karanga / Taiaha entrance
  • Entertainment from Mitch James

All Blacks v The British & Irish Lions

  • Projection on front of building
  • Taiaha entrance 
  • Entertainment from Maala

Q: What time do gates open?

Hurricanes v The British & Irish Lions

  • 5pm for Stadium Members, Corporate Boxes and Corporate Hospitality.
  • 5.30pm for the general public. 

All Blacks v The British & Irish Lions

  • 4:30pm for all patrons.

Q: How do I get to the Stadium?
Full information on the location of Westpac Stadium and how to get here is available in our Visiting Us section >>. Note that Westpac Stadium is within easy walking distance from the CBD, via the Railway Station and Fran Wilde Walkway, or the waterfront and Waterloo Quay overbridge. 

Q: How do I get home?
There are extra public transport services running before and after the game for both the Hurricanes v British & Irish Lions and All Blacks v British & Irish Lions matches. Information on the services and timetables are available on the Metlink website.

Q: Are patrons with accessibility issues catered for?
Westpac Stadium has a gold rating from Be Accessible. We aim to deliver a high quality experience for all patrons and we provide a number of facilities to ensure attending an event is as easy as possible for those with disabilities. Should you have any concerns regarding your visit please email us or give us a call on 04 473 3881. Further accessibility information is located here>>

FURTHER INFORMATION


Refer to the NZ DHL Lions Series official website for tour information.

For destinational information on our cool capital city refer Wellington NZ's website.

Metlink and Go Wellington have loads of transport information to share.

Plus there will be a Fan Zone in Odlins Plaza, which will open from Tuesday evening 27 June. For all information on what's happening with the Fan Zone and activities around Wellington, check out the Wellington City Council events page >>